Return and Refund Policy

Returns

  • Returns are accepted only in case of Manufacturing Defects, Shipping Damages or Wrong Product Reciept
  • If you require to return or exchange an item you may contact us with your request at customercare@dkbroandsons.in
  • We require you to produce/attach the original purchase invoice and a minimum of two photographs of the product at the time of placing a return/exchange request
  • We only accept returns/exchanges, if the item is purchased directly from our website www.dkbroandsons.in or showroom
  • Return/exchange of product if bought from any other website/dealer will be subject to the return policy of the respective website/dealer
  • The product should be returned to us within 7 days from delivery
  • We will send you a new replacement as soon as we receive the returned product with packaging intact including accompanying documentation* 

Cancellation

Before Shipping :

If the order or the item(s) that you want to cancel have yet to be shipped, you can write to our customer support team at customercare@dkbroandsons.in

Post Shipping :

If you wish to cancel an order that has been shipped but is not yet delivered, please get in touch with our Customer Support team at customercare@dkbroandsons.in

Cancellation charges will be applicable

Please ensure safe packing as we cannot offer refunds on items that are damaged from shipping. Once we receive the product(s) back and verify its packaging/condition, Post our examination we’ll refund your money within 7 – 10 business days

Refund

  • Refunds for Manufacturing Defects will equal the price you paid for the product on purchase
  • If multiple products were ordered and only part of the order contents are to be returned then you will be refunded only for the price of the order component returned
  • Return refunds will be processed within 7 to 10 business days
  • The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products.
  • Shipping cost refunds are only applicable on products with a manufacturing defect
  • DK Bro And Sons reserves the right to alter and enforce this Return Policy at any time without serving prior notice

 

*Conditions Apply

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